Refund & Cash-on-Delivery Terms

How payments, shortages, and refunds are handled on WicketKart.

Cash on delivery (COD)

For COD orders you pay the rider in cash at delivery. Nothing is charged when you place the order, so a cancellation within the allowed window simply closes the order with no money to refund.

Item shortages & revised bills

If the store is short on an item, your bill is revised down to what was actually packed. For COD you pay the revised amount at the door. For prepaid orders, the difference is refunded after delivery.

Refund timelines

Where a refund is due on a prepaid order, it is initiated after the order is delivered or cancelled and typically reaches the original payment method within a few business days, depending on your bank.

Hygiene-sensitive & non-returnable items

Cosmetics and similar hygiene-sensitive products can’t be returned or refunded once the seal is broken or the item has been opened. Medicines are processed under pharmacy rules and are handled by support on a case-by-case basis.

Fair-use for COD

To keep cash-on-delivery available for everyone, customers who repeatedly refuse delivery, are unreachable, or cancel after preparation has begun may be moved to prepaid-only or have ordering limited.

See also the Cancellation Policy for the per-category cancellation windows.