Loyalty Rewards — Terms & Conditions

Operated by WicketKart · Version 1.0

This is a free loyalty reward, not a lottery or gambling. There is no ticket to buy and no extra payment to take part. You are entered automatically simply for shopping the items you would buy anyway, at normal prices — a goodwill thank-you to our regular customers.

1. How you qualify

In any calendar month, you become eligible for that month's draw by having 4 or more qualifying orders delivered within the same calendar month (1st to the last day, local time). Both the order and its successful delivery must fall within the month. Eligibility is judged only from WicketKart's own order records, which are final.

2. What counts — and what doesn't

Counts: orders paid for and successfully delivered to you, placed under your own registered account, and kept.

Does not count: cancelled, undelivered or COD-refused orders; returned, rejected or refunded orders (fully or in part); orders split, duplicated or placed mainly to inflate the count; and test, fraudulent or disputed orders.

If a qualifying order is later cancelled, returned or refunded, the corresponding entry is withdrawn — including after a draw, in which case the prize may be reclaimed or re-drawn.

3. Who can take part

  • Registered WicketKart customers aged 18+ with a valid delivery address in a served area (your area) and correct contact details.
  • One entry-identity per person — defined by registered account, phone number and delivery address. Using multiple or duplicate accounts, numbers or addresses to gain extra chances leads to disqualification of all linked accounts.
  • Employees, delivery partners, store partners and staff of WicketKart, and their immediate family, are not eligible.

4. How winners are chosen

  • At the end of each reward month, winners are selected from the pool of customers who qualified that month, for the prizes shown in the app.
  • Selection is made by WicketKart at its sole discretion. WicketKart's decision on eligibility, selection and prizes is final and binding, and no appeal will be entertained.
  • Meeting the 4-order threshold makes you eligible — it does not guarantee a prize.

5. How winners are notified & must claim

  • Winners are identified by their registered account and contacted through the app and/or their registered phone number.
  • A prize can be claimed only by the registered account holder, after identity verification (e.g. a government photo ID and phone matching the account). WicketKart may withhold a prize until verification is complete.
  • A winner must respond and complete verification within 7 days of first contact. Unclaimed or unverified prizes may be forfeited and re-drawn.
Anti-fraud. WicketKart may, at its discretion, disqualify any customer and withhold or reclaim any prize where it reasonably suspects manipulation, duplicate accounts, collusion, false information, returns/refunds used to game entries, or any breach of these terms. WicketKart may verify orders and identity before awarding any prize.

6. The prizes

  • Prizes are as displayed in the app for that month. Images are indicative; actual model, colour or brand may vary.
  • Prizes are non-transferable, cannot be exchanged, and carry no cash alternative unless WicketKart states otherwise.
  • WicketKart may substitute any prize with one of equal or greater value if the original becomes unavailable.
  • Any taxes or prize-specific charges are the winner's responsibility unless stated.

7. Winner announcement & privacy

  • The public "Recent Winners" board shows only a winner's first name and general locality and the prize — never full name, phone, address or order details.
  • Because full identity is never shown publicly, the board cannot be used by anyone to falsely claim a prize; claims are validated only against the registered account (Clause 5).
  • By taking part, you consent to this limited display if you win. Your full personal data is kept private and handled per our Privacy Policy.

8. Changes, disputes & liability

  • WicketKart may modify, pause or cancel the programme, any month's draw, or these terms at any time, without prior notice or liability.
  • Any query or dispute must be raised with support within 7 days of the relevant announcement. WicketKart's decision is final.
  • WicketKart is not liable for failed, delayed or missed notifications, network or delivery issues, or any indirect loss arising from the programme.

9. Governing law

These terms are governed by the laws of India and subject to the exclusive jurisdiction of the courts having authority over WicketKart's registered office. This programme is void where prohibited by law.

10. Contact

For any question about the rewards programme, contact us at our in-app support. These terms should be read together with our Terms of Service, Privacy Policy and Refund Policy.